February 23, 2016
Dear Valued Customer,
We are contacting you today to inform you of changes that will be taking places with the services provided by RocketVPS. We have decided to consolidate all services currently provided by RocketVPS into our primary managed VPS brand, KnownHost. We are making this change to ensure the continued performance and stability of your existing services.
This change will give you access to our full support team for issues pertaining to your account, but keeping in mind that the over all services are remaining unmanaged. We will also be integrating you into our existing billing and support systems. This change will provide you with access to https://my.knownhost.com to manage all of your billing needs, as well as provide all VPS management aspects to start & stop your VPS, as well as reset the root password, view usage statistics and many other features. To learn more about this interface please visit https://wiki.knownhost.com/my-knownhost. You will also gain access to our support department using the same username and password by visiting https://support.knownhost.com.
If you are currently paying your invoice via credit card we will import all existing payment information and nothing will change, you will continue to be automatically billed as normal. **Important** If you are currently paying with a Paypal subscription this must be cancelled. You will be able to submit manual payments via Paypal as invoices are generated, but at this time we do not support reoccurring or subscription based payments with Paypal.
During this change we are going to retain all current package settings, pricing levels and add-ons for as long as you keep your account. This will also allow you to directly upgrade to one of KnownHost's many managed VPS packages. You can view our full line of packages by visiting https://www.knownhost.com/managed-vps-hosting.html for our standard VPS packages and https://www.knownhost.com/managed-ssd-vps-hosting.html for our managed SSD VPS packages.
Some of the processes that you are currently using will change during this transition period, primarily that the SolusVM console will be removed. To request things such as RDNS changes, or a template re-install you will need to submit a support ticket requesting this to https://support.knownhost.com or by emailing firstname.lastname@example.org from your authorized email address. During the transition you will be allowed to keep and maintain your existing operating system image, however, moving forward should you need to re-image your VPS we will only be able to re-image it with CentOS6 32bit or CentOS7
We anticipate this change to be completed no later than 02/28/2016. Once your account has been moved to our new billing system you will receive a password reset notification email allowing you to change the password for your new billing account.
We thank you for being a valued customer and look forward to serving you in the future. If you have any questions or concerns about this process please feel free to respond to this email and someone will assist you.
KnownHost, LLC Management